Privacy Policy

1. Introduction

The CoacHR ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thecoachr.com, use our career assessment platform, book career audit services, or interact with us in any way. Please read this policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

2.1 Personal Information You Provide

When you use our services, we may collect the following personal information:

• Identity Data: Full name, date of birth, gender, profile photographs
• Contact Data: Email address, phone number, city, LinkedIn profile URL
• Professional Data: Current role, work experience, career history, educational background, industry, company name
• Assessment Data: Responses to psychometric assessments, personality tests, behavioral assessments, skill evaluations, and career alignment surveys
• Financial Data: Payment information processed securely through Razorpay (we do not store your credit/debit card details)
• Communication Data: Messages sent through our contact form, emails, and WhatsApp conversations

2.2 Automatically Collected Information

• Device Data: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referral source
• Cookie Data: Session cookies, preference cookies, and analytics cookies (see Section 7)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide career audit sessions, generate assessment reports, create personalized career roadmaps, and deliver coaching services
• Personalization: To tailor our assessment battery and career recommendations based on your career stage and goals
• Communication: To respond to inquiries, send booking confirmations, deliver reports, and provide post-audit follow-up support
• Service Improvement: To analyze assessment patterns, improve our diagnostic frameworks, and enhance our career intelligence models
• Marketing: To send career insights, blog articles, and service updates (only with your explicit consent, and you can opt out at any time)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: With trusted partners who help us operate our platform (e.g., Razorpay for payments, cloud hosting providers for data storage). These providers are contractually bound to protect your data.
• Career Coaches: Assessment data may be shared with assigned career coaches within The CoacHR team solely for the purpose of delivering your career audit session and preparing your roadmap.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. You will be notified of any such change.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure data storage, access controls, and regular security audits. Assessment data is stored securely and access is restricted to authorized personnel only. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Assessment reports and career roadmaps are retained for up to 3 years to support follow-up consultations. You may request deletion of your data at any time by contacting us at connect@thecoachr.com.

7. Cookies

Our website uses cookies to enhance your experience. We use essential cookies for site functionality, analytics cookies (Google Analytics) to understand usage patterns, and preference cookies to remember your settings. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the website.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a structured, commonly used, machine-readable format
• Objection: Object to the processing of your personal data for certain purposes

To exercise any of these rights, contact us at connect@thecoachr.com.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., LinkedIn, social media profiles). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically for the latest information.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: connect@thecoachr.com
• Phone: +91 8658053112
• Address: Bhubaneswar, Odisha, India